Under moderate supervision, prepares and manages training documents, and performs data entry and analysis in support of a department′s operations.

• Coordinates and publishes electronic and hard copy training schedules

• Prepares course descriptions for intranet, catalogs, and training guides

• Prepares training materials for instructors and trainees

• Prepares trainee and manager questionnaires and surveys and gathers data

• Collects and maintains library of training curriculum and documents

• Assists with the development of training materials such as handouts and visual aids

• Schedules and provides administrative support for new employee orientation and training

• Coordinates with vendors on training-related services, supplies, equipment, and materials needed for bus and rail competition events

• Coordinates computer hardware and software support for instruction staff

• Assists in scheduling repairs of equipment

• Picks up and delivers reports and other materials

• Collects and monitors trainee attendance records

• Produces training certificates of completion

• Prepares training-related documents for manager review and approval

• Assembles printouts for review by departmental representatives

• Compiles training assessment data for instructor and managerial review

• Reserves training and conference room space

• Monitors instruction budget and purchases training-related items and services as needed

• Types, prints, and files reports, letters, memoranda, and forms

• Answers telephone calls and inquiries from Metro staff and/or the public regarding departmental policies and procedures and related matters

• Checks various documents, such as purchase orders, for completeness and accuracy

• Orders tools and equipment for classroom use and training

• Maintains and updates records, work status boards, batch reports, purchase orders, and requisitions

• Monitors and orders office supplies

• Manages administration pool vehicles

• Performs other instructional and administrative duties as necessary

• Maintains, supports, and promotes a safe work environment while complying with all of Metro′s safety rules, policies, and procedures

• Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out

May be required to perform other related job duties

Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)

• Administration of instructional programs and equipment

• General office practices and procedures

• Basic administrative practices

• Recordkeeping and filing systems, including computerized databases

• Applicable business software applications

Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)

• Administering instructional programs and training procedures

• Establishing, organizing, maintaining, and revising records, files, logs, and storage areas

• Communicating effectively orally and in writing

• Interacting professionally with various levels of Metro employees and outside representatives

• Operating personal computers and general office equipment

Ability to (defined as a present competence to perform an observable behavior or produce an observable result)

• Gather, compile, and summarize data

• Meet precision and productivity demands

• Perform highly repetitive work

• Think and act independently

• Read, write, speak, and understand English

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:

Education

• None required

Experience

• Two years of relevant experience performing clerical, secretarial, or administrative work in instruction support or in a training environment; experience performing document storage, retrieval, and reproduction work preferred

Certifications/Licenses/Special Requirements

• None required

The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.

Working Conditions

• Typical office situation

• Close exposure to computer monitors and video screen

• High noise environment

• Work on elevated surfaces or below ground level

• Extensive safety training and/or use of protective devices and personal protective gear

Physical Effort Required

• Sitting at a desk or table

• Operate a telephone or other telecommunications device and communicate through the medium

• Type and use a keyboard and mouse to perform necessary computer-based functions

• Standing

• Walking (distance 5' to 100')

• Communicating through speech in the English language required

• Good distance vision and/or depth perception to judge distances

• Color recognition (e.g., distinguishing wires, resistors, containers, light signals, etc.)