Los Angeles County Metropolitan Transportation Authority

Job Specification




Pay Grade
Job Summary

Plans, schedules, and supervises personnel engaged in the distribution and delivery of Metro documents.

Duties and Responsibilities
  • Plans and monitors the pick-up and delivery of inter- and intra-departmental mail, small packages, schedules, stationary supplies, marketing brochures, and car cards for all locations
  • Establishes routes, time schedules, and methods to increase effectiveness and efficiency and reduce operating costs
  • Travels to various facilities to monitor work performance of subordinates
  • Oversees provision of courier, shipping, expedited mail, and postal services for all departments
  • Manages contracts for mail and delivery services
  • Oversees all United States Postal Service (USPS) postage, permits, and PO Boxes for Metro business mail
  • Assists in the preparation of the annual budget; monitors purchase orders, contracts, and performance measurements
  • Develops policies and standard operating procedures
  • Meets with Communications and other departments to design, plan, and oversee Metro′s mass mailing projects
  • Prepares correspondence, reports, and recommendations on Mail and Delivery Services activities
  • Maintains inventory of mail supplies, postage, and packing materials
  • Maintains mileage and maintenance logs for Mail Services delivery fleet
  • Supervises, trains and motivates subordinates
  • Accounts for subordinates and personal compliance with all of Metro′s safety rules, polices, and procedures; provides safety training to staff
  • Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out

May be required to perform other related job duties

Essential Knowledge, Skills and Abilities

Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)

  • Theories, principles, and practices of mail and delivery logistics
  • Equipment and supplies utilized in mail and delivery services
  • USPS postage fees and United Parcel Service (UPS) and FedEx delivery fees
  • Research and report preparation methods
  • Principles of supervision

Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)

  • Planning, organizing, and monitoring mail and delivery service activities
  • Analyzing situations, identifying problems, and recommending solutions
  • Communicating effectively orally and in writing
  • Interacting professionally with various levels of Metro employees and outside representatives

Ability to (defined as a present competence to perform an observable behavior or produce an observable result)

  • Supervise subordinates
  • Manage relationships with contracted vendors
  • Analyze situations, identify problems, and recommend solutions
  • Understand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements
  • Compile and analyze complex data
  • Prepare reports and correspondence
  • Travel to offsite locations
  • Read, write, speak, and understand English
Minimum Qualifications

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:


  • Bachelor′s degree in Business Administration or related field


  • Three years of relevant experience performing mail, shipping, and delivery services work within the last five years OR one year of relevant supervisory experience in mail, shipping and delivery services work within the last five years

Certifications/Licenses/Special Requirements

  • Valid California Class C Driver License

  • Exposure to weather and physical hazard

  • Frequent travel to other Metro locations

  • May be assigned to work varied shifts and weekends

  • Must comply with all California Occupational Safety and Health Act (Cal/OSHA) regulations and utilize approved safety equipment and protective gear "including but not limited" to respirators and/or hearing protective devices (HPD), if and when required

Special Conditions

The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.

Working Conditions

  • Typical office situation

  • Close exposure to computer monitors and video screen

  • Stockroom or warehouse

  • High dust, dirt, and/or grease environment

  • High noise environment

  • Exposure to moving machinery and/or vehicles

Physical Effort Required

  • Sitting at a desk or table

  • Operate a telephone or other telecommunications device and communicate through the medium

  • Type and use a keyboard and mouse to perform necessary computer-based functions

  • Standing

  • Walking (distance 5' to 100')

  • Intermittently sitting, standing, stooping

  • Smelling

  • Communicating through speech in the English language required

  • Good distance vision and/or depth perception to judge distances



Job GroupJob Class CodeFLSA StatusDate OriginatedDate Revised

This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements.