Performs systems analysis and coordinates the computerization of the video processing functions for Metro; facilitates video preservation, storage, and distribution processes; investigates and communicates video systems issues across departments; and serves as person-most-knowledgeable (PMK) for depositions and trials.

• Researches functional areas to determine information systems needs

• Performs requirements analysis, feasibility studies, and prepares project proposals for the development, enhancement, and maintenance of an information system specific to assigned department

• Designs technical systems specifications

• Works with operations and maintenance teams to process video events

• Processes video copy requests and/or related details

• Evaluates systems to ensure that requirements are properly satisfied

• Provides input to consultants regarding systems needs and acceptability of alternatives

• Verifies vendor compliance with contract and work plan

• Monitors system performance

• Responds to systems emergencies

• Troubleshoots, analyzes, and resolves system problems

• Prepares cost/benefit analysis reports for information processing systems and develops associated justifications for the acquisition of systems products and services

• Prepares monthly and yearly reports, systems training manuals, and technical systems documentation to assess performance and trends

• Supports all aspects of bus, rail, facility, and related video systems

• Supports the development of new video solutions

• Creates and modifies microcomputer programs

• Participates in department's information security, disaster recovery, and safety programs

• Participates in evaluation and awards of contracts to Information System vendors

• Oversees and assigns tasks to support staff

• Maintains and records the video chain of custody process

• Attends court proceedings and represents Metro as PMK regarding video events and related data, procedures, and processes at depositions, trials, and related proceedings

• Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out

  
  May be required to perform other related job duties

Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)

• Theories, principles, and practices of specified application areas, systems analysis, and statistical methods

• Applicable local, state, and federal laws, rules, and regulations governing information systems, including video chain of custody requirements

• Various video system components and file formats, including bus and rail fleet operations video systems

• Disc printing systems

• Scanners

• Technical support for vendor software

• Applicable business software applications

Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)

• Performing video systems analyst work

• Analyzing and designing data processing systems in a specified application area

• Troubleshooting system problems

• Analyzing situations, identifying problems, and recommending solutions

• Exercising sound judgment and creativity in making decisions

• Communicating effectively orally and in writing

• Interacting professionally with various levels of Metro employees and outside representatives, including Operations, Risk Management, Records Management, Labor and legal counsel

• Utilizing a computer

Ability to (defined as a present competence to perform an observable behavior or produce an observable result)

• Manage expectations

• Prioritize and organize work

• Train others

• Speak in public, including providing depositions and/or testimony

• Prepare comprehensive reports and correspondence

• Determine strategies to achieve goals

• Meet tight time constraints and deadlines

• Think and act independently

• Understand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements

• Oversee and assign tasks to support staff

• Read, write, speak, and understand English

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:

Education

• Bachelor's Degree in Computer Science, Information Systems, Business Administration, or a related field

Experience

• One year of relevant experience performing systems analysis or computer systems support work

Certifications/Licenses/Special Requirements

• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions

• May periodically be on call 24 hours, 7 days a week

The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.

Working Conditions

• Typical office situation

• Close exposure to computer monitors and video screen

Physical Effort Required

• Sitting at a desk or table

• Operate a telephone or other telecommunications device and communicate through the medium

• Type and use a keyboard and mouse to perform necessary computer-based functions

• Communicating through speech in the English language required