Under moderate supervision, monitors transit areas, conducts fare inspections, and provides customer service to ensure the safety of Metro patrons and employees, as well as protecting Metro infrastructure.

• Provides customer service to Metro patrons

• Conducts fare inspections, security train checks, and crowd control

• Ensures adherence to Metro’s Customer Code of Conduct

• Issues electronic citations

• Coordinates outreach to Metro patrons

• Works with local law enforcement and other government agencies

• Assist law enforcement and effect an arrest as needed

• Prepare written reports

• Notifies Metro authorities of equipment malfunctions and security concerns

• Observes and reports on security and safety issues

• Maintains security situational awareness for behavioral threats to Metro patrons, employees and infrastructure

• Keeps written log of daily activities

• Assigned to assist in special events

• May perform security operations duties as necessary in the Security Operations Center (SOC)

• Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out

May be required to perform other related job duties

Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)

• Self-defense techniques

• Basic recordkeeping

• De-escalation techniques

• Safety precautions and procedures

• Vehicle operations and safety policies and practices

• Metro transit system

Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)

• Exercising good judgment in handling unruly patrons and emergency situations, repelling physical attack, and restraining unlawful intruders

• Observing and reporting

• Communicating effectively with others

Ability to (defined as a present competence to perform an observable behavior or produce an observable result)

• Interface with the public in a professional manner

• Operate a handheld telecommunication device

• Understand and follow oral and written instructions and procedures

• Write accurate reports of incidents

• Maintain basic records

• Monitor security camera systems, such as closed-circuit television (CCTV)

• Utilize applicable business and security software applications

• Read, write, speak, and understand English

• Respond quickly to emergency situations

• Assist during evacuation procedures

• Move objects up to 130 lbs. for 10 yards

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position.  Additional experience, as outlined below, may be substituted for required education on a year-for-year basis.  A typical combination includes:

Education

• High School Diploma or G.E.D. Certificate

Experience

• None Required: Six months of relevant customer service or security experience preferred

Certifications/Licenses/Special Requirements

• Minimum of 21 years of age

• Valid California Class C Driver License

• Must be able to obtain a California Guard Card issued by the Department of Consumer Affairs within six months of hire date

• Must be able to obtain a Bureau of Security and Investigative Services (BSIS) Baton Permit within six months of hire date

• Must pass enhanced background investigation, psychological evaluation, and medical examination.

• Elements of this position requires access to security sensitive information (SSI)

• Uncorrected vision: no more than 20/70 in both eyes

• Must have normal color vision

• Must comply with all California Occupational Safety and Health Administration (Cal/OSHA) regulations and utilize approved safety equipment and personal protective gear including, but not limited to, respirators, eye and hearing protective devices (HPD)

The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job.  Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.

Working Conditions

• Close exposure to computer monitors and video screen

• High dust, dirt, and/or grease environment

• High noise environment

• Work with regular exposure to odors or fumes

• Use protective devices and personal protective gear

• Work on elevated surfaces or below ground level at different locations

• Work in awkward or confining/enclosed spaces at different locations

• Work in darkness or with poor lighting

• Exposure to moving machinery and/or vehicles

• Exposure to radiant or electrical energy (e.g., ionizing radiation, overhead catenary or contact rail power distribution, etc.)

• Exposure to outdoor weather including extreme heat, cold, dampness and/or humidity

• Exposure to bodily fluids and waste

• Exposure to explosives and/or highly flammable materials

• Exposure to infectious material/diseases

• Exposure to physical and verbal abuse by clients/customers and/or general public

• Exposure to hostile and armed criminal suspects

• Work after designated regular hours in case of special assignments or emergencies

• Work irregular hours, split shifts, weekends, holidays, or 24-hour-a-day on-call assignments

Physical Effort Required

• Operate and communicate with a telephone or other telecommunications devices and communicate through the medium

• Standing

• Walking (distance 5’ to 100’)

• Heavy lifting or carrying 51lbs. or more with assistance

• Climbing (e.g., ladders, scaffolds, stairs, poles, into vehicles, trains, platforms, etc.)

• Good distance vision and/or depth perception to judge distances

• Color recognition (e.g., distinguishing wires, resistors, containers, light signals, etc.)