Schedules, organizes, and coordinates employee development and training events and programs, and coordinates the assembly and production of instructional and educational materials to assist in Metro workforce educational and professional growth.

• Reviews training requests, books conference rooms, and adjusts training schedule

• Responds to inquiries of required program criteria for participation, including forms, approvals, and processes; responds to program inquires and requests for process and data of Metro's tuition program

• Prepares tuition assistance reimbursements for management approval by reviewing employee submittals for legitimacy and accuracy, prepares invoices, uploads to program software, and submits to Payroll for payout

• Follows up on incomplete tuition assistance reimbursement submittals from employees; ensures proof of applicability of Metro funds of school program and student loan

• Prepares responses to employees to inform of denial/grievance of program participation

• Interacts with client and customer departments on various training and development issues with sensitivity, tact, and professionalism

• Researches courses offered by external organizations; compiles and presents information to department management

• Maintains professional school relationships, including collaborating and negotiating employee interest programs

• Provides feedback of annual policy review, including researching schools for legitimacy of accreditation

• Updates school directory to conform with accreditation standards

• Coordinates staff development training programs; books and schedules conference rooms

• Handles all outreach/marketing and logistics of the employee-college fair

• Trains interns and volunteers performing related work

• Determines and assesses departmental staffing needs, training days, training logistics, and security

• Works with or contributes to a work group or team to complete assigned task(s)

• Prepares instructor guides, training signage, attendance sheets, and participant materials

• Maintains accurate written program overview information and checklists, e.g., overview included in the Employee Onboarding Handbook

• Prepares consultant requisitions and invoices for payment; coordinates and monitors external/internal consultant expenditures and training program invoices

• Analyzes Metro training needs, researches options, and makes recommendations

• Reviews yearly processes for ease of employee program participation

• Creates training participant lists and procures promotional materials

• Makes facility and equipment arrangements

• Inputs training record data and maintains accurate employee database/files of reimbursement records

• Assists with the development of online surveys

• Assists with the preparation of online training modules

• Assists with logistics for various Talent Development programs, such as Eno/MAX (Eno Center for Transportation Multi-Agency Exchange) Program, Leadership Academy, and Onboarding

• Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out

May be required to perform other related job duties

Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)

• Instructional materials, methods, techniques, and adult learning principles

• Training and development needs assessment; development of curriculum, learning objectives, and lesson plans; program evaluation methods; and career counseling

• Training aid and instructional material development using a range of media, including on-line learning

• Training outreach and marketing methods and practices

• External school practices of two- and four-year institutions, including those redlined for accreditation

• Metro′s training and development principles and policies

• Accurate recordkeeping methods and practices

• Applicable computer business applications, including Oracle, tuition reimbursement software, and Microsoft Business Suite

Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)

• Facilitating and coordinating employee development and training programs and activities

• Making presentations

• Reading accurately and interpreting agency's program policy requirements and processes

• Recordkeeping, including employee reimbursements

• Troubleshooting and handling employee complaints

• Analyzing and organizing information

• Analyzing situations, identifying problems, recommending solutions, and evaluating outcomes

• Exercising sound judgment in making decisions

• Communicating effectively orally and in writing

• Interacting professionally with various levels of Metro employees, schools, and outside representatives

Ability to (defined as a present competence to perform an observable behavior or produce an observable result)

• Work independently

• Meet deadlines

• Handle confidential and sensitive situations of employees and executive staff

• Monitor a project from design, development, implementation, and close-out

• Assess training needs and prepare training materials

• Represent Metro before employees, external agencies, schools, and employee-college fairs

• Compile and analyze data

• Monitor program participants

• Prepare reports and correspondence

• Read, write, speak, and understand English

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:

Education

• Bachelors′ Degree in Education, Business Administration, Organizational Development, or a related field

Experience

• One year of relevant experience coordinating employee training and development programs; some positions in this class may require specialized experience in area of assignment

Certifications/Licenses/Special Requirements

• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential function

The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.

Working Conditions

• Typical office situation 

• Close exposure to computer monitors and video screen 

Physical Effort Required

• Sitting at a desk or table 

• Operate a telephone or other telecommunications device and communicate through the medium 

• Type and use a keyboard and mouse to perform necessary computer-based functions 

• Communicating through speech in the English language required