Develops and facilitates training programs and evaluates organizational development, strategic planning, and career/workforce development programs.

• Develops, presents, and facilitates customized training and development programs

• Conducts departmental development and training needs assessments, including surveys, interviews, and focus groups

• Designs assessment and evaluation instruments

• Conducts training benchmark studies and other research, analyzing quantitative and qualitative data to prepare written recommendations to change department policies and procedures based on needs assessment

• Serves as an internal consultant to management and front-line employees to identify workflow and production standards for improved work performance

• Develops instructor guides, participant materials, and promotional materials

• Designs and develops customized Organizational Development (OD) interventions to improve intra-/ inter-departmental work processes by identifying and eliminating service deficiencies and/or duplications of work

• Facilitates focus groups and follow-up OD interventions to maximize the effective use of process improvements and technology

• Recommends and assists management with turnaround strategies for change and inter-group conflict resolution

• Plans and monitors training expenditures to ensure compliance with departmental budget requirements

• Writes reports, including executive summaries, status reports, research reports, and budget justification and expenditures

• Works with various Metro multi-disciplinary work teams, task forces, committees, and peer groups to recommend solutions and/or develop alternative strategies for organizational change

• Evaluates external training materials and media products

• Creates training participant lists; makes facility and equipment arrangements

• Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out

May be required to perform other related job duties

Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)

• Theories, principles, and practices of employee development and adult learning, including training needs assessment, development of curricula, learning objectives, lesson plans, program evaluation, and learning technologies

• Theories, principles, and practices of organizational development, strategic planning, managing change, workforce analysis, economic forecasting, trend analysis, goal-oriented management theory, and quality/performance improvement

• Applicable local, state, and federal laws, rules, and regulations governing a public transportation agency

• Contract administration methods

• Metro's policies and procedures

• Mathematics and business statistics

• Management theory

• Applicable computer business software applications such as Microsoft Office Suite

Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)

• Designing, developing, coordinating, promoting, presenting, administering, and evaluating a wide range of training and organizational development programs focused on the implementation of behavioral learning objectives

• Effectively presenting and delivering training/instruction programs and facilitating group activities

• Assessing training needs and preparing lesson plans

• Coordinating staff to work as a team to accomplish tasks, projects, and programs

• Analyzing situations, identifying problems, recommending solutions, and evaluating outcomes

• Exercising sound judgment in making decisions

• Communicating effectively orally and in writing

• Interacting professionally with various levels of Metro employees and outside representatives

• Negotiating and administering contracts

• Supervising program participants

Ability to (defined as a present competence to perform an observable behavior or produce an observable result)

• Acquire and maintain proficiency in the latest team and organizational development work process improvement and training technology, knowledge, and resources

• Direct and facilitate team building, management consensus, conflict resolution, and problem solving

• Manage multiple projects from inception to culmination

• Compile, analyze, and interpret complex, technical data

• Prepare comprehensive reports, executive summaries, and correspondence

• Handle highly confidential information

• Demonstrate strong writing skills

• Read, write, speak, and understand English

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:

Education

• Bachelor's Degree in Education, Business Administration, Organizational Development, or a related field

Experience

• One year of relevant experience developing, facilitating, and evaluating training or instruction programs

Certifications/Licenses/Special Requirements

• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions

The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.

Working Conditions

• Typical office situation

• Close exposure to computer monitors and video screen

Physical Effort Required

• Sitting at a desk or table

• Operate a telephone or other telecommunications device and communicate through the medium

• Type and use a keyboard and mouse to perform necessary computer-based functions

• Communicating through speech in the English language required