Builds and sustains key partnerships with Los Angeles area community organizations, schools, neighborhood groups, and youth gang prevention/intervention programs.

• Assists management in building and sustaining key partnerships with community and youth organizations

• Logs and delegates law enforcement service request forms

• Responds to online customer concern database

• Meets with Metro operations personnel to learn about security concerns encountered in the field

• Advocates for Metro Operations personnel and promotes their security needs with community organizations and youth groups

• Assists in identifying strategies to reduce youth-related fare evasion

• Briefs Metro executives on strategies to improve security/police community relations

• Establishes and facilitates a transit security/police community-based partnership

• Attends monthly and quarterly meetings with law enforcement partners

• Conducts outreach to youth gang prevention and intervention programs

• Prepares and presents reports to executive management

• Represents the department at meetings, conferences, and public events

• Participates in the preparation of the departmental budget

• Communicates and implements safety rules, policies, and procedures in support of the agency's safety vision and goals; and maintains accountability for the safety performance of all assigned employees

• Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out

  
  May be required to perform other related job duties

Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)

• Challenges faced by Metro Bus Operators and patrons

• Bus and rail operations and safety policies and procedures

• Bus Operator functions in relation to law enforcement and security assistance

• Applicable federal, state, and local laws, rules, and regulations

• Metro Customer Code of Conduct

• Program/project management

• Community engagement and cultural diversity

• Applicable business software applications

Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)

• Assessing current systems and creatively determining strategies for improved processes

• Establishing and implementing policies and procedures

• Determining strategies to achieve goals

• Analyzing situations, identifying problems, implementing solutions, and evaluating outcomes

• Exercising sound judgment and creativity in problem solving and making decisions in hostile environments

• Communicating effectively orally and written

• Interacting professionally with various levels of Metro employees, customers, and outside representatives

Ability to (defined as a present competence to perform an observable behavior or produce an observable result)

• Support and advocate for Metro Operations staff

• Organize and prioritize work assignments

• Think and act independently

• Understand, interpret, and apply laws, rules and regulations, policies, procedures, contracts, budgets, and labor/management agreements

• Represent Metro before elected officials and the public

• Maintain accurate records

• Prepare comprehensive reports and correspondence

• Communicate in basic Spanish

• Read, write, speak, and understand English

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:

Education

• Bachelor′s Degree in Criminal Justice, Business Administration, Public Administration, Communications, or a related field

Experience

• One year of relevant experience supporting community organizations

Certifications/Licenses/Special Requirements

• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions

• Metro Customer Service Representative Training preferred

The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.

Working Conditions

• Typical office situation

• Close exposure to computer monitors and video screen

Physical Effort Required

• Sitting at a desk or table

• Operate a telephone or other telecommunications device and communicate through the medium

• Type and use a keyboard and mouse to perform necessary computer-based functions

• Communicating through speech in the English language required