To supervise, coordinate, monitor, and control Bus Operator work assignments in an operating division, daily operations of Metro bus service within the Operations Control Center, and bus service on-street operations; or to instruct, coordinate, monitor, provide and critique driver training for bus operators, mechanics and other personnel.

Incumbents perform a combination of the following job duties depending on assignment

• Coordinates bus operations by receiving and transmitting information using a computer-aided dispatch system multi-channel radio and telephone communications console with Operators, Metro management, police, and other agencies

• Coordinates and dispatches all bus operator assignments for revenue service, special events, and emergency response

• Monitors and supervises Operators′ work, drive, and spread time

• Maintains and optimizes bus service reliability and on-time performance by implementing failure management strategies which include real time on-street service management and delay mitigation techniques (route diversions), and utilizing any other Metro resource

• Prioritizes reported problems in order of importance and severity and formulates, coordinates, and directs the appropriate course of remedial action

• Records pertinent data on incident reports detailing all reported crime activity, accidents, road hazards, mechanical malfunctions, and other miscellaneous operational problems and potential service disruptions

• Directs Operators during equipment breakdown and service delays or cancellations; requests assistance from other Bus Operators and other Metro operations support personnel, public emergency services agencies, and the general public

• Responds to emergencies involving Metro personnel, vehicles, or property; determines and communicates required response level by Metro personnel and other agencies, including police, fire, and emergency medical personnel

• Notifies appropriate personnel in case of Operator emergencies and disruptions or cancellations of service

• Reroutes bus lines and prepares detour notices when necessary resulting from construction, fire, and police activities, civil emergencies, or other unexpected situations

• Serves as a regional coordinator of mobility services for police and fire agencies, State Office of Emergency Services, Federal Emergency Management Agency, the National Guard, and other emergency agencies during civil disturbance, natural disasters, and other emergencies; may be required to serve as Metro representative at city or county emergency operations command centers

• Responds to requests for assistance from disabled patrons and ensures transportation service in accordance with the Americans with Disabilities Act (ADA)

• Performs customer and public relations duties, including retrieving lost articles and helping to locate missing persons

• Requests various operational reports submitted by operations staff for review and action by management, as appropriate

• Assists authorized outside agencies and internal departments with requests for operational information

• Operates non-revenue vehicles when patrolling assigned geographical areas to monitor and supervise Bus Operators in the performance of their duties

• Operates revenue vehicles in the yard, streets, or highways when required

• Operates a bus during emergency situations

• Evaluates, diagnoses situations, and determines strategies to provide for safety of buses proceeding on scheduled and unscheduled routes

• Cites Operators for rule and standard operating procedure violations

• Counsels Bus Operators and prepares written documents concerning Operators′ performance

• Investigates traffic and workplace accidents, incidents, and customer complaints, and prepares necessary reports

• Performs undercover surveillance when necessary to confirm customer complaints or other reports regarding Operators′ driving performance and/or behavior

• Enforces Metro policies, rules, and standard operating procedures, municipal, state, and federal rules and regulations pertaining to the legal and safe operation of revenue equipment

• Provides assistance to operators by performing minor mechanical repairs

• Plans, directs, and participates in Metro operations at special events, such as the Rose Bowl, Hollywood Bowl, Dodger Stadium, racetracks, etc.

• Reports and takes action to mitigate hazards, scheduling, and operational problems

• Prepares training materials, lesson plans, and schedules

• Develops detailed technical training and testing materials

• Coordinates specialized training needs with division and department heads

• Conducts classroom, behind the wheel, and one-on-one training in the safe operation of revenue and non-revenue equipment using guidelines and requirements set forth by the Department of Motor Vehicles (DMV) and Federal Transit Administration (FTA)

• Certifies training of operating personnel to ensure compliance with DMV and FTA regulations

• Interviews and tests students

• Develops and assesses accident and safety programs

• Trains department operating personnel and other employees in the application of Metro and departmental policies, procedures, and rules

• Trains personnel on physical requirements for commercial operators, for example Bus Operator Candidate Assessment Test (BOCAT), DMV pre-trip inspection, and ADA assistance requirements

• Retrains personnel coming back to work after a leave of absence or as a result of other agreed upon work-related issues

• Trains supervisors and other personnel to manage interpersonal contacts in a positive and productive manner

• Trains supervisors and other personnel to investigate accidents and incidents involving agency vehicles

• Maintains training efficiency and effectiveness by implementing programs and strategies for curriculum design improvement

• Performs extra board mark-up, shake-up, and operator bidding activities

• Inputs general payroll activities (i.e., contractual pay entitlements, sick pay, and various adjustments) and verifies accuracy of data/information; gathers data, inputs, and validates entries submitted by operations staff for review and action by management, as appropriate

• Gathers reports and operational data by entering division accident statistics and workers′ compensation claims used to identify trends

• Maintains the Accident Review Board (ARB) schedule

• Performs various administrative assignments

• Provides direction to internal and external staff

• Adheres to safety rules, regulations, policies, and procedures to ensure the wellbeing of Metro customers, employees, and business partners

• Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out

May be required to perform other related job duties

Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)

• Theories, principles, and practices of transit operations, operating lines, routes, and fares

• Applicable local, state, and federal laws, rules, and regulations governing public transit systems, including Department of Motor Vehicle (DMV) and Federal Transit Administration (FTA)

• Applicable Federal Communications Commission (FCC) regulations

• Federal and State requirements for driver training, endorsements, and certification in Class "A" and "B" vehicles

• Applicable sections of the Education and Administrative Codes

• Vehicle operations and safety

• Area emergency jurisdictions

• Principles of training and skills development

• English usage, correct grammar, punctuation, and spelling

• Proper telephone etiquette

• Applicable business software applications

Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)

• Planning, organizing, and monitoring transit operations work

• Operating Metro revenue vehicles on city streets and highways

• Performing minor mechanical adjustments to transit vehicles

• Analyzing situations, identifying problems, and recommending solutions

• Exercising judgment and creativity in making decisions

• Communicating effectively orally and in writing

• Preparing clear and concise accident reports

• Interacting professionally with various levels of Metro employees and outside representatives

• Reading and understanding work runs and running boards

• Operating radio communication systems, including voice radio and computer-aided dispatch equipment

Ability to (defined as a present competence to perform an observable behavior or produce an observable result)

• Pass physical agility test

• Successfully perform bus operating maneuvers for purposes of demonstration

• Work independently without immediate supervision

• Operate computer systems, including HASTUS

• Understand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements

• Travel to various locations

• Proofread work and correct errors

• Speak effectively to individuals and/or small groups

• Provide supervision and direction to internal and external staff

• Read, write, speak, and understand English

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position.  Additional experience, as outlined below, may be substituted for required education on a year-for-year basis.  A typical combination includes:

Education

• None Required; Associate’s Degree in a related field preferred

Experience

• Three years of relevant experience working as a full-time Metro Bus Operator with an exemplary service record if assigned to Division Operations, Control Center, or Vehicle Operations or five years of relevant experience working as a full-time Metro Bus Operator with an exemplary service record if assigned to Instruction; External experience operating revenue buses or trains may be supplemented to meet the Metro Bus Operator experience

• Time worked as a part-time Metro Bus Operator may be substituted for full time experience at 1/2 to 1  ratio

Certifications/Licenses/Special Requirements:

• Must comply with all California Occupational Safety and Health Administration (Cal/OSHA) regulations and utilize approved safety equipment and personal protective gear including, but not limited to, respirators, eye and hearing protective devices (HPD), if and when required

• Must possess a valid Class BP California Commercial Driver License with a Passenger endorsement, Verification of Transit Certificate, and Medical Examiners Certificate at time of application

• Some exposure to inclement weather conditions, chemical, physical, and mechanical hazards

• Must be able to work various hours and work locations

• Must be able to perform specific work-related tasks in a safe manner within the minimum guidelines for commercial licensed employees/ candidates

• Must have completed or be able to complete Metro’s pre-supervisory training within probationary period

• Positions in this job classification are considered safety-sensitive and subject to drug and alcohol testing, including random testing, under Federal Transit Administration (FTA) regulations

The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job.  Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.

Working Conditions:

• Typical office situation

• Close exposure to computer monitors and video screen

Physical Effort Required:

• Sitting at a desk or table

• Operate a telephone or other telecommunications device and communicate through the medium

• Type and use a keyboard and mouse to perform necessary computer-based functions

• Driving and/or operating heavy equipment

• Communicating through speech in the English language required