Los Angeles County Metropolitan Transportation Authority

Job Specification




Pay Grade
Job Summary
Under moderate supervision, operates computer or word processing equipment to input, edit, and print documents.
Duties and Responsibilities
  • Operates word processing equipment and/or a personal computer to input, edit, and print documents
  • Proofreads and corrects all text for accurate spelling, typing, grammar, and formatting
  • Communicates with document originators to explain word processing capabilities and to ensure that work is done to the satisfaction of the originator
  • Determines order in which documents are processed to ensure timely and efficient workflow
  • Maintains confidentiality of documents produced
  • Provides other clerical support to office staff
  • Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out

May be required to perform other related job duties

Essential Knowledge, Skills and Abilities
Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)
  • Help desk procedures
  • Major applications of the specified word processing system
  • General office practices and procedures
  • Good oral and written communications
  • Standard business English and formats
  • Applicable business software applications

Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)
  • Editing, combining, printing, and electronically storing text on the specified word processing equipment and/or a personal computer
  • Proofreading and correcting text for accurate spelling, typing, punctuation, grammar, and formatting
  • Utilizing a help desk call tracking system
  • Analyzing situations, identifying problems, and recommending solutions
  • Communicating effectively orally and in writing
  • Typing 40 net words per minute

Ability to (defined as a present competence to perform an observable behavior or produce an observable result)
  • Distribute pagers and cellular phones
  • Think and act independently
  • Organize and prioritize work to meet deadlines
  • Deal tactfully and effectively with supervisors, other Metro personnel, and the public as required
  • Follow oral and written instructions
  • Read, write, speak, and understand English
Minimum Qualifications
A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:

  • None required

  • Six months of relevant experience operating the specified word processing equipment and/or personal computer; OR six months of relevant experience performing clerical work and a certificate of completion of a training program for the specified equipment and/or software

Certifications/Licenses/Special Requirements
  • None required
Special Conditions
The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.

Working Conditions
  • Typical office situation
  • Close exposure to computer monitors and video screen

Physical Effort Required
  • Sitting at a desk or table
  • Operate a telephone or other telecommunications device and communicate through the medium
  • Type and use a keyboard and mouse to perform necessary computer-based functions
  • Communicating through speech in the English language required


Job GroupJob Class CodeFLSA StatusDate OriginatedDate Revised

This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements.