Los Angeles County Metropolitan Transportation Authority

Job Specification




Pay Grade
H1M ($86,153.60 - $107,681.60 - $129,209.60)
Job Summary
Deploys and maintains the various aspects of web systems engineering, web software engineering, and web database administration to develop systems that work across a variety of customer-facing platforms and devices, enabling and enhancing the customer experience.
Duties and Responsibilities
  • Oversees all aspects of web systems programming, including design, integration, installation and testing, resolving web system software problems, maintaining web systems security and operating web software
  • Reviews web systems software release levels and recommends upgrades when necessary by assessing web system software products available on the market
  • Researches, identifies, and refers complex technical problems related to web platform management, database administration, network connectivity to the appropriate Information Technology (IT) operating unit for resolution; manages cross platform applications
  • Oversees web software development and enhancement, and provides technical support
  • Ensures the functional and informational integrity of Metro′s website(s), including ease of usage and clear content
  • Manages agency data feeds
  • Constantly improves the current platform by enhancing the customer experience
  • Supervises and provides technical direction for a team of technical staff
  • Performs web system analysis, design, implementation, and integration of complex web application information systems to build new developments to enhance customer experience and interaction
  • Performs programming, system analysis, and design of complex web systems using Information System Development Methodology in a multi-platform infrastructure environment
  • Identifies, diagnoses, and resolves web system problems involving programming logic, interoperability between several technical components, and client interface
  • Monitors and leads consultants in the analysis, design, implementation, and integration of web systems
  • Leads in the evaluation of commercial off-the-shelf (COTS) web software; and oversees the configuration, implementation, and integration of COTS web software
  • Leads web database upgrade and capacity planning; administers development, staging, testing, and production database environments
  • Determines web database memory requirements, processing power, storage, network connections, and performance optimization
  • Determines appropriate software version to support the application and installs on server(s)
  • Monitors and manages web data storage to maximize efficiency by conducting database performance tuning, query optimization, index tuning, tables restructuring, and storage optimization
  • Establishes and maintains security and controls access for all web databases and storage
  • Oversees and establishes process for web database backup and recovery, database security, fault tolerance, and scalability
  • Reports and interprets metrics on website use
  • Distributes agency data to third parties
  • Supports disaster recovery efforts at remote sites, and performs web database service pack and release upgrades
  • Manages, troubleshoots, and resolves problems in web operating system, web servers, web databases, and recovery programs
  • Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out

    May be required to perform other related job duties

Essential Knowledge, Skills and Abilities

Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)
  • Theories, principles, and practices of web systems engineering, web software engineering, and web database administration
  • Theories, principles and practices of web design, information design, and user experience
  • World Wide Web development technologies
  • Applicable local, state, and federal laws, rules, and regulations governing information systems
  • Systems architecture and administration
  • Servers and front- and back-end development
  • Data communications technology
  • Principles of supervision

Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)
  • Planning, organizing, and monitoring the work of computer systems programming
  • Analyzing and maintaining technical software systems
  • Trouble-shooting and correcting website issues
  • Managing the relationship between systems development and IT operations
  • Monitoring server/system performance and health
  • Working with complex data and web applications
  • Analyzing situations, identifying problems, and recommending solutions
  • Exercising sound judgement and creativity in making decisions and recommendations
  • Communicating effectively in writing and orally
  • Interacting professionally with various levels of Metro employees, consultants, and other outside representatives
  • Preparing reports to provide business and operational insights

Ability to (defined as a present competence to perform an observable behavior or produce an observable result)
  • Manage multiple projects in a timely manner
  • Think creatively to solve problems
  • Research and report findings to inform future decision making
  • Work cooperatively in a team environment
  • Manage service contracts
  • Compile and analyze complex data
  • Write effectively and creatively to explain complex concepts, including procedure manuals
  • Understand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements
  • Supervises, trains and motivates assigned staff
  • Read, write, speak, and understand English
Minimum Qualifications
A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:

  • Bachelor's Degree in Computer Science, Business Information System Technology, Integrated Media, or a related field

  • Five years of relevant experience maintaining web systems, web software engineering, and web database administration; some positions in this class may require specialized experience in area of assignment

Certifications/Licenses/Special Requirements
  • A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions
Special Conditions
The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.

Working Conditions
  • Typical office situation
  • Close exposure to computer monitors and video screen

Physical Effort Required
  • Sitting at a desk or table
  • Operate a telephone or other telecommunications device and communicate through the medium
  • Type and use a keyboard and mouse to perform necessary computer-based functions
  • Communicating through speech in the English language required


Job GroupJob Class CodeFLSA StatusDate OriginatedDate Revised

This classification is at-will and the incumbent serves at the pleasure of the hiring authority when classified as an Intermittent, Emergency, or Temporary employee and/or is assigned to the Office of Inspector General (OIG) or Board Clerk's Office.

This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements.