Los Angeles County Metropolitan Transportation Authority

Job Specification




Pay Grade
Job Summary
Under moderate supervision, provides clerical and administrative support, including typing, printing, updating, and maintaining complex Metro-wide and departmental records and office equipment.
Duties and Responsibilities
  • Maintains and updates complicated documents including files, purchasing records, rosters, and other departmental records
  • Answers telephone, responds to inquiries, and provides information to Metro representatives, outside vendors, and the general public
  • Types, prints, scans, and distributes data and documentation, including letters, memoranda, contracts, cards, forms, and reports using appropriate computer and office equipment
  • Produces media, including CDs (compact discs), DVDs (digital video discs), and flash drives, as necessary
  • Composes routine correspondence in relation to department practices and procedures; proofreads work
  • Prepares and distributes mail packages and
  • Maintains office equipment and supplies
  • Provides guidance and assistance to new or entry-level employees
  • May verify purchasing and payroll information for completeness and accuracy and corrects errors
  • May schedule appointments and act as office/department receptionist
  • Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out

May be required to perform other related job duties

Essential Knowledge, Skills and Abilities
Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)
  • General office practice and procedures
  • Research and report preparation
  • Correct English grammar, spelling, and punctuation
  • File maintenance and recordkeeping
  • Microsoft Office Suite applications, including Outlook

Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)
  • Effective communication
  • Customer service
  • Interacting professionally with internal and external clients
  • Operating computers and office equipment
  • Data entry

Ability to (defined as a present competence to perform an observable behavior or produce an observable result)
  • Prepare and maintain complex records and routine correspondence
  • Type 40 net words per minute
  • Proofread work and identify errors
  • File materials alphabetically, numerically, and chronologically
  • Operate office equipment, including personal computers, computer terminals, calculators, copiers, scanners, and disc burners
  • Deal tactfully and effectively with the public and other Metro staff
  • Follow oral and written instructions
  • Read, write, speak, and understand English
Minimum Qualifications
A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:

  • None Required

  • Two years of relevant experience performing responsible clerical and public contact duties

Certifications/Licenses/Special Requirements
  • Ability to lift and move objects weighing up to 30 pounds may be required for some assignments
  • Some assignments may require a valid California Class C Driver License
Special Conditions
The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.

Working Conditions
  • Typical office situation
  • Close exposure to computer monitors and video screen

Physical Effort Required
  • Sitting at a desk or table
  • Operate a telephone or other telecommunications device and communicate through the medium
  • Type and use a keyboard and mouse to perform necessary computer-based functions
  • Pushing and/or pulling
  • Light lifting or carrying 25 lbs. or less
  • Safely use sharp objects and tools
  • Communicating through speech in the English language required
  • Good close vision to read typed or hand-written material


Job GroupJob Class CodeFLSA StatusDate OriginatedDate Revised

This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements.