Works closely with the Chief of Staff to plan and administer Metro′s functions, programs, initiatives, and activities.

• Provides executive-level support in the establishment and implementation of strategic initiatives, projects, programs, workplans, and developing policies within the Office of the Chief of Staff (OCOS), which includes Board Relations, Civil Rights, Equity, and Inclusion, Government Relations, Homeless Programs, and Sustainability
• Provides policy direction to assigned departments; directs the establishment of goals and major priorities; and advises in the development of strategies, accountability and resolution of major problems.
• Collaborates with the Chief of Staff in formulating and presenting policy recommendations to the Chief Executive Officer (CEO) and Metro Board of Directors.
• Participates in the development of performance management metrics and Key Performance Indicators (KPIs), and monitors progress to ensure deliverables and commitments are met
• Problem solves with deputy chiefs in the OCOS by providing guidance and making recommendations about the appropriate course of action; proposes solutions and resolutions to problems
• Works closely with various departments to ensure that the organization is functioning efficiently, provides guidance and support and identifies areas for improvement.
• Supports the Chief of Staff by conducting research, analyzing data, and identifying trends to inform decision-making.
• Responsible for liaising with external stakeholders, representing the organization at meetings and events, and maintaining positive relationships with key stakeholders.
• Oversees meeting planning and preparation for Metro Board and Committee meetings
• Oversees the research, writing, editing, review, correction and preparation of agency board reports, special reports, briefings, presentations, and talking points for the CEO.
• Directs all administrative, financial, procurement, and operational activities for the OCOS
• Directs high-priority projects in support of the agency’s mission and strategic vision
• Participates in agency planning, policy development, and problem resolution as a member of the senior leadership team
• Coordinates and collaborates across departments and external stakeholders and agencies to ensure the CEO’s vision and strategic initiatives are realized.
• Advises the Chief of Staff on significant matters and undertakes special projects, as directed.
• Represents the Chief of Staff at meetings.
• Prepares and presents written and oral reports to Chief of Staff, CEO, the Board of Directors, and outside agencies.
• Communicates Metro′s safety vision and goals both internally and externally; oversees the implementation of agency and departmental safety rules, policies, and procedures; and maintains accountability for safety performance of all assigned employees
• Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out

May be required to perform other related job duties

Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)

• Theories, principles, and practices of organizational administration functions and strategic planning
• Administrative principles and methods, including goal setting, program and budget development and implementation
• Public administration and modern management theory
• Capital and operating budgets
• Social, political, and environmental issues influencing transit programs

Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)

• Identifying and implementing strategies to achieve financial, staffing, and departmental goals
• Analyzing situations, identifying problems, developing and implementing solutions, and evaluating outcomes
• Exercising sound independent judgment and creativity in making decisions
• Communicating effectively orally and in writing
• Interacting professionally with various levels of Metro employees, the Board of Directors, outside representatives, and public officials

Ability to (defined as a present competence to perform an observable behavior or produce an observable result)

• Understand, interpret, and apply laws, rules, regulations, policies, procedures, contract, budgets, and labor/management agreements
• Represent Metro before the public, the Board of Directors, and elected officials
• Prepare comprehensive reports and correspondence
• Compile, analyze, and interpret complex data
• Read, write, speak, and understand English

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position.  Additional experience, as outlined below, may be substituted for required education on a two-for-one-year basis.  A typical combination includes:

Education

• Bachelor's Degree in Business, Public Administration, Public Policy, or a related field; Master's Degree in Business Administration, Public Administration, or a related field preferred

Experience

• Five years of relevant executive management-level experience in public transportation operations

Certifications/Licenses/Special Requirements

• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions

The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job.  Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.

Working Conditions

• Typical office situation
• Close exposure to computer monitors and video screen

Physical Effort Required

• Sitting at a desk or table
• Operate a telephone or other telecommunications device and communicate through the medium
• Type and use a keyboard and mouse to perform necessary computer-based functions

Communicating through speech in the English language required