Assists with systems support and analysis for a specified function or area within a department; provides input and assists in the development of reports; and ensures that concerns are addressed within the prescribed practices as outlined by Metro.

• Develops and maintains information systems

• Studies application area and assists in analysis of data systems

• Meets with staff from functional areas to assess needs and design specific training programs

• Provides input in the design of technical system specifications, describes information processing functions required by the users, and designs and implements upgrades to user interface

• Provides input to consultants regarding user needs

• Communicates system upgrade needs to the Information Technology (IT) department

• Operates application software in support of specified area

• Analyzes, interprets, and prepares data for data entry, presentations, and reports

• Produces agency reports for functional areas

• Monitors system performance and integrity, and assists with troubleshooting, analyzing, and resolving user and systems problems

• Provides input to systems programmers

• Researches and prepares records, reports, and correspondence

• Monitors historic data to ensure proper records retention

• Assists in developing systems training manuals and technical systems documentation

• Participates in the department's information security, disaster recovery, and safety programs

• Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out

  
  May be required to perform other related job duties

Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)

• Theories, principles and practices of systems analysis and specified application software for specified areas

• System and database design

• System administration, security practices, and user management

• Personal computer hardware and software

• Report generating software

Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)

• Analyzing and designing information systems in a specified application area

• Utilizing report generating software

• Using BASIC programming languages

• Troubleshooting, upgrading, and maintaining systems and applications

• Managing database information and developing data warehouses

• Finding creative solutions to problems

• Communicating effectively orally and in writing

• Interacting professionally with various levels of Metro employees and outside representatives

• Training users and providing user support

Ability to (defined as a present competence to perform an observable behavior or produce an observable result)

• Work with little supervision

• Work with tight time constraints

• Handle highly confidential information

• Compile and analyze system information and data

• Conduct statistical analysis and interpret data

• Listen to users and interpret information collected

• Prepare comprehensive reports and correspondence

• Understand, interpret, and apply laws, rules, regulations, policies, and procedures

• Read, write, speak, and understand English

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:

Education

• Bachelor's Degree in Computer Science, Information Systems, or a related field 

Experience

• None required; experience performing work within a department leading to an understanding of systems for computerization, or programming in a user-oriented language preferred

Certifications/Licenses/Special Requirements

• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions

The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.

Working Conditions

• Typical office situation

• Close exposure to computer monitors and video screen

Physical Effort Required

• Sitting at a desk or table

• Operate a telephone or other telecommunications device and communicate through the medium

• Type and use a keyboard and mouse to perform necessary computer-based functions

• Communicating through speech in the English language required