Performs highly complex analytical investigative work in support of Metro's Civil Rights Programs, including Title VI, Title VII, Equal Employment Opportunity (EEO), and other federal and state civil rights laws; may supervise, assign, review and participate in the work of department staff responsible for conducting EEO assessments and investigations.

• Plans, leads, and conducts highly complex investigations and makes recommendations regarding internal and external discrimination, harassment, and retaliation complaints

• Provides guidance to other team members on complex EEO complaints, investigations, and trainings

• Communicates with various levels of management and external parties

• Writes investigative reports and conducts complex analyses to determine findings based on the preponderance of evidence standard

• Provides recommendations for corrective action, including employee discipline and training

• Reviews discrimination/ harassment/retaliation complaints for jurisdictional sufficiency

• Uploads, organizes, and maintains documents on case database system

• Recommends new policies and procedures to meet unforeseen or unmet agency-wide needs

• Coordinates actions with and solicits opinion from County Counsel

• Participates in mediation, negotiation, and conciliation to resolve complaints

• Develops and conducts legally mandated trainings on civil rights laws, including sexual harassment, retaliation, abusive conduct, Metro′s civil rights policies, and the discrimination/harassment complaint process

• Prepares monthly and annual required reports

•  Recommends policies and procedures on the non-discrimination, affirmative action, and employment discrimination complaint process

• Assists with the preparation of Metro′s Affirmative Action Program under guidance of Director

• Presents information to management and employee groups on the progress of Metro′s Affirmative Action Program

• Advises management and staff of Metro′s non-discrimination/harassment/retaliation policies

• Serves as department representative at roundtables, rap sessions, and other relevant meetings

• Assists in various audits conducted by state and federal entities, including the Department of Transportation, Federal Transit Administration, Equal Employment Opportunity Commission and Department of Fair Employment and Housing.

• Prepares reports and other various correspondence; researches and writes responses to inquiries from executive officers, department heads and employees

• Stays updated on federal and state civil rights laws

• Stays updated on investigative techniques, including interview skills, report writing, report analysis, and credibility factors

• Provides guidance, coaching, training, and assistance to new, senior-level, and/or assigned staff

• Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out

May be required to perform other related job duties

Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)

• Theories, principles, and practices of civil rights laws, especially as they relate to investigations, training, and compliance.

• Applicable local, state, and federal laws, rules, and regulations pertaining to civil rights compliance

• Affirmative action compliance requirements

• Collective bargaining agreements or other related labor laws

• Training preparation and presentation techniques

• Research and report preparation methods

• Investigative and interview techniques

• Applicable business software applications

Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)

• Performing complex work in support of equal employment opportunity and civil rights administration, investigations, and compliance

• Compiling and analyzing complex data

• Analyzing situations, identifying problems, and recommending solutions

• Exercising sound judgment and creatively in making conclusions and recommendations

• Assessing training needs, preparing lesson plans, and conducting training programs

• Communicating effectively orally and in writing

• Various forms of communication, including non-verbal, formal, informal, face-to-face, virtual, etc.

• Preparing comprehensive, complex, and highly analytical reports and correspondence

• Interacting professionally with various levels of Metro employees and outside representatives

• Operating personal computers and general office equipment

Ability to (defined as a present competence to perform an observable behavior or produce an observable result)

• Understand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements.

• Meet tight time restraints and deadlines

• Successfully manage a high caseload

• Lead work teams as assigned

• Think and act independently

• Represent Metro before the public and compliance government agencies

• Analyze collective bargaining agreements for their relevance to complaint allegations, findings, and resolutions

• Effectively participate in mediation and conciliation to resolve outstanding complaints

• Handle highly confidential information

• Travel to offsite locations

• Read, write, speak, and understand English

Education

• Bachelor's Degree in Public Administration, Criminology, Sociology, or a related field; Master’s Degree in a related field preferred

Experience

• Five years of relevant experience conducting investigations for civil rights programs; some positions in this class may require specialized experience in area of assignment

Certifications/Licenses/Special Requirements

• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions

The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.

Working Conditions

• Typical office situation

• Close exposure to computer monitors and video screen

Physical Effort Required

• Sitting at a desk or table

• Operate a telephone or other telecommunications device and communicate through the medium

• Type and use a keyboard and mouse to perform necessary computer-based functions

• Communicating through speech in the English language required