Los Angeles County Metropolitan Transportation Authority

Job Specification




Pay Grade
H1M ($86,153.60 - $107,681.60 - $129,209.60)
Job Summary
Preforms highly complex systems and reporting work to troubleshoot and solve information systems issues for a specified area or department.
Duties and Responsibilities
  • Performs cross-functionally to integrate highly complex information systems and business process changes in support of strategic business needs
  • Plans, conducts, and leads major systems projects; reviews and evaluates results
  • Performs requirements gathering, systems analysis and design, and feasibility studies, and prepares project proposals for the development, enhancement, and maintenance of an information system specific to assigned departments
  • Compiles complex and comprehensive reports and correspondence
  • Provides guidance to departmental staff on information system projects and programs
  • Provides direction to consultants regarding systems needs and acceptability of alternatives
  • Evaluates systems to ensure that requirements are properly satisfied
  • Verifies vendor compliance with contract and work plan
  • Writes business and reporting requirements, and uses case diagrams and functional requirements for new applications or modifications to existing applications
  • Consults with business and technical subject matter experts (SMEs) to ensure that customer requirements are translated to information system specifications
  • Monitors system performance and troubleshoots, analyzes, and resolves system problems; responds to systems emergencies
  • Facilitates systems training and creates technical documentation
  • Develops analytical models to extract and analyze data from various Metro systems to provide management with decision-making tools
  • Participates in department′s information security, disaster recovery, and safety programs
  • Participates in evaluation and awards of contracts to information systems vendors
  • Oversees, trains, and motivates assigned staff
  • Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out

    May be required to perform other related job duties

Essential Knowledge, Skills and Abilities

Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)
  • Theories, principles, and practices of specified application areas, systems analysis, and statistical methods
  • Enterprise software implementations and upgrades, and/or support of relational systems such as Oracle
  • Interpretation/translation of analytical work results into business results
  • Applicable local, state, and federal laws, rules, and regulations governing information systems
  • Capabilities of large-scale computer systems
  • Principles and practices of project management
  • Principles and practices of supervision

Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)
  • Leading assigned information systems projects/activities
  • Performing highly complex systems and reporting analysis and design
  • Investigating and resolving information system problems
  • Data analytics
  • Applicable business software applications
  • Utilizing internet connection tools
  • Determining strategies to achieve goals
  • Analyzing situations, identifying problems, recommending solutions, and evaluating outcomes
  • Exercising sound judgment and creativity in making decisions
  • Communicating effectively orally and in writing
  • Interacting professionally with various levels of Metro employees and outside representatives

Ability to (defined as a present competence to perform an observable behavior or produce an observable result)
  • Effectively communicate cross-functionally between business and technical staff
  • Prepare comprehensive and ad hoc reports and correspondence
  • Meet time sensitive constraints and deadlines
  • Multi-task and work in a fast paced, team-oriented environment
  • Think and act independently
  • Understand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements
  • Supervise, train, and motivate assigned staff
  • Read, write, speak, and understand English
Minimum Qualifications
A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:

  • Bachelor's Degree in Computer Science, Information Systems, Business Administration, or a related field

  • Five years of relevant experience performing business and systems analysis, planning and implementation of information systems, and analytical reports; some positions in this class may require specialized experience in area of assignment

Certifications/Licenses/Special Requirements
  • A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions
Special Conditions
The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.

Working Conditions
  • Typical office situation
  • Close exposure to computer monitors and video screen

Physical Effort Required
  • Sitting at a desk or table
  • Operate a telephone or other telecommunications device and communicate through the medium
  • Type and use a keyboard and mouse to perform necessary computer-based functions
  • Communicating through speech in the English language required


Job GroupJob Class CodeFLSA StatusDate OriginatedDate Revised

This classification is at-will and the incumbent serves at the pleasure of the hiring authority when classified as an Intermittent, Emergency, or Temporary employee and/or is assigned to the Office of Inspector General (OIG) or Board Clerk's Office.

This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements.