Under direct supervision, operates public transit buses, transports passengers, provides customer service, and performs safety inspections of bus equipment to assure their safe, efficient and on-time operation.

• Collects and counts fares, and transports passengers on public transit buses

• Knowledgeable about routes, transfer points, and fare structures for all lines assigned divisions

• Performs a complete pre-pull-out inspection of bus, safety checks equipment, and informs maintenance when adjustments or repairs are necessary; at completion of assignment

• Refers to and implements route maps, time schedules, and instructions for pull-outs, line service, pull-ins, and off-route trips

• Provides schedule, route, and fare information to passengers seeking assistance

• Operates wheelchair ramp and assists passengers with disabilities in boarding, riding, and alighting in a safe manner, which may include pushing a wheelchair up and down the ramp

• Secures wheelchairs of passengers with disabilities and clearly communicates the actions being taken

• Receives and transmits two-way radio messages involving accidents, emergencies, or criminal activities

• If promoted to Line Instructor/Mentor, instructs bus operator student trainees on all job duties and responsibilities

• Reports hazardous or dangerous conditions along bus route and at passenger loading zones, including such hazards as unusual traffic, road conditions, obstructions, construction, and potential criminal activity; alters route if required and approved

• Maintains an acceptable driving record and complies with all state and local traffic regulations and Metro policies and procedures

• Completes any reports as necessary or requested by division management

• Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out

May be required to perform other related job duties

Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)

• Vehicle operations and on-bus technology

• State and local traffic laws, ordinances, and regulations involved in the operation of transit vehicles

• Vehicle safety rules, regulations, policies, and procedures

• Metro Rule Book for Bus Operators and Standard Operations Procedures

• Metro Issued Route and Schedule Material

• Basic money and time concepts

Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)

• Operating Metro vehicles and equipment safely and efficiently

• Working independently in a highly structured environment

• Recognizing existing or potential mechanical defects and problems

• Communicating effectively orally and in writing

Ability to (defined as a present competence to perform an observable behavior or produce an observable result)

• Exercise sound judgment in stressful situations within scope of responsibility

• Communicate courteously and effectively with other employees and the general public

• Push, pull, and secure wheelchairs up to 275 pounds

• Lift up to 35 pounds

• Understand and follow detailed oral and written instructions

• Follow safety rules and ensure passengers are safe

• Read, write, speak, and understand English

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:

Education

• None Required

Experience

• Six months of relevant public contact or customer service experience

Certification/Licenses/Special Requirements

• Minimum of 21 years of age

• Valid California Class C Driver License

• Possess a valid U.S. driver license for at least two years

• Satisfactory driving record for the past five years as verified by an H-6 DMV (Department of Motor Vehicles) printout

• Must be able to obtain a valid California Class B Driver License with P (Passenger) endorsement before completion of training

• Valid California Verification of Transit Training (VTT) Card

• Valid Medical Examiner′s Certificate (MEC)

• Must pass Metro Bus Operator course at Operations Central Instruction (OCI)

• Positions in this job classification are considered safety-sensitive and subject to drug and alcohol testing, including random testing, under Federal Transit Administration (FTA) regulations

The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.

Working Conditions

• Work with regular exposure to odors or fumes

• Work on slippery or uneven surfaces

• Exposure to moving machinery and/or vehicles

• Exposure to physical and verbal abuse by clients/customers and/or general public

• Exposure to outdoor weather including extreme heat, cold, dampness and/or humidity

• Extensive safety training and/or use of protective devices and personal protective gear

• Work irregular hours, split shifts, weekends, holidays, or 24-hour-a-day on-call assignments

• Work after designated regular hours in case of special assignments or emergencies

Physical Effort Required

• Sitting for long periods of time

• Operate a telephone or other telecommunications device and communicate through the medium

• Standing

• Bending or twisting at the neck, waist and/or knees

• Pushing and/or pulling

• Moderate lifting or carrying 26-50 lbs.

• Driving and/or operating heavy equipment

• Using equipment requiring high hand and finger dexterity

• Operating foot pedals

• Communicating through speech in the English language required