To coordinate and monitor daily operations of Metro bus or rail service within the Radio Dispatch Center.

• Coordinates bus or rail operations by receiving and transmitting information by radio and telephone with Operators, Metro management, police, and other agencies

• Directs Operators during emergencies, equipment breakdown, and service delays using a computer-aided dispatch system multi-channel radio and telephone communications console

• Maintains and optimizes bus service reliability by implementing failure management strategies which include real time on-street service management, delay mitigation techniques (route diversions), and any other Metro resource

• Operates a computer aided multi-channel radio and telephone communications console to request for assistance from Bus or Train Operators and other Metro operations support personnel, public emergency services agencies, and the general public

• Prioritizes reported problems in order of importance and severity and formulates, coordinates, and directs the appropriate course of remedial action

• Records pertinent data on incident reports detailing all reported crime activity, accidents, road hazards, mechanical malfunctions, and other miscellaneous operational problems and potential service disruptions

• Serves as a regional coordinator of mobility services for police and fire agencies, State Office of Emergency Services, Federal Emergency Management Agency, the National Guard and other emergency agencies during civil disturbance, natural disasters, and other emergencies; may be required to serve as Metro representative at city or county emergency operations command centers

• Responds to requests for assistance from disabled patrons and ensures transportation service in accordance with the Americans with Disabilities Act

• Performs customer and public relations duties, including retrieving lost articles and helping to locate missing persons

• Requests various operational reports submitted by operations staff for review and action by management as appropriate

• Notifies appropriate personnel in case of Operator emergencies and disruptions or cancellations of service

• Adheres to safety rules, regulations, policies, and procedures to ensure the wellbeing of Metro customers, employees, and business partners

• Assists authorized outside agencies and internal departments with requests for operational information

• Operates a bus during emergency situations

• Performs various administrative assignments

• Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out

May be required to perform other related job duties

Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)

• Theories, principles, and practices of transit operations, operating lines, routes, and fares

• Applicable local, state, and federal laws, rules, and regulations governing public transit systems.

• Applicable California Department of Motor Vehicle and Federal Transit Administration rules and regulations

• Applicable Federal Communications Commission regulations

• Microsoft Office

• English usage, correct grammar, punctuation, and spelling

• Proper telephone etiquette

Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)

• Understanding, interpreting, and applying laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements

• Analyzing situations, identify problems, and recommend solutions

• Interacting professionally with various levels of Metro employees and outside representatives

Ability to (defined as a present competence to perform an observable behavior or produce an observable result)

• Plan, organize, and monitor transit operations work

• Operate computer systems proficiently

• Exercise judgment and creativity in making decisions

• Communicate effectively orally and in writing

• Proofread work and correct errors

• Speak effectively to individuals and/or small groups

• Work without immediate supervision

• Provide direction to internal and external staff

• Read, write, speak, and understand English

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position.  Additional experience, as outlined below, may be substituted for required education on a year-for-year basis.  A typical combination includes:

Education

•  None Required; Associate’s Degree in a related field preferred

Experience

• Three years of relevant experience working as a full-time Metro Bus Operator with an exemplary service record

• Time worked as a part-time Metro Bus Operator may be substituted for full time experience at 3/4 to 1 ratio

Certifications/Licenses/Special Requirements

• Must possess a valid Class BP California Driver License with passenger endorsement, Verification of Transit Certificate, and medical certificate

• Must have completed or be able to complete Metro’s pre-supervisory training within probationary period

• Must comply with all California Occupational Safety and Health Administration (Cal/OSHA) regulations and utilize approved safety equipment and personal protective gear including, but not limited to, respirators, eye and hearing protective devices (HPD), if and when required

• Some exposure to inclement weather conditions, chemical, physical, and mechanical hazards.

• Must be able to work various hours and work locations

The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job.  Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.

Working Conditions

• Typical office situation

• Close exposure to computer monitors and video screen

• Work irregular hours, split shifts, weekends, holidays, or 24-hour-a-day on-call assignments

• Work after designated regular hours in case of special assignments or emergencies

Physical Effort Required

• Sitting at a desk or table

• Operate a telephone or other telecommunications device and communicate through the medium

• Type and use a keyboard and mouse to perform necessary computer-based functions

• Communicating through speech in the English language required

• Driving and/or operating heavy equipment