Performs journey-level assignments in support of Metro's Equal Employment Opportunity (EEO) unit, including: (1) investigating alleged violations of Metro’s antidiscrimination and antiharassment policies; and/or (2) developing and employing compliance initiatives responsive to Federal Transit Administration EEO requirements, Title VII, and similar civil rights laws and policies.

• Ensures Metro’s EEO policies and programs are successfully administered

• Researches and stays up to date on relevant federal and state civil rights laws

• Collects and maintains EEO-related documentation and information from various sources

• Advises management and employees on matters pertaining to Metro’s antidiscrimination and antiharassment policies

• Prepares internal and external reports and ensures their timely completion and submission

• Represents the Office of Civil Rights, Racial Equity & Inclusion in presentations and events

• Prepares responses to external EEO-related complaints, charges, audits, evaluations, and inspections

• Assists in preparing and updating EEO policies, procedures, and related documents

• Evaluates workforce training needs regarding antidiscrimination and antiharassment laws and policies, and develops and presents trainings for Metro employees

Compliance

• Conducts studies and prepares reports to evaluate and monitor compliance with EEO-related statutes and regulations, Federal Transit Administration requirements, and Metro policies and procedures

• Assists in preparing Metro’s EEO Program, which Metro submits to the Federal Transit Administration every four years

• Monitors and supports Metro recruiting, hiring, and promotional processes to ensure nondiscrimination and promote outreach to historically disadvantaged groups

• Assists in conducting workforce utilization analyses to monitor and address race and gender disparities

• Responds to EEO compliance-related inquiries from federal agencies

• Researches EEO-related best practices of other transportation organizations in the public, private, and nonprofit sectors

• Monitors subrecipients of federal funds, including through site visits, to ensure compliance with EEO-related legal requirements and Metro policies and procedures

Investigations

• Receives, reviews, and preliminarily assesses incoming discrimination, harassment, and retaliation complaints

• Conducts EEO investigations of complaints

• Prepares investigation reports that include factual findings and determinations of EEO policy violations

• Develops and presents recommendations for addressing EEO policy violations through employee discipline, training, and/or other methods

• Refers any non-EEO allegations to the appropriate department when presented in a complaint or during an investigation

• Remains up to date on investigative techniques and best practices in such areas as interview skills, report writing, and witness credibility

• Participates in mediation and conciliation efforts to resolve complaints

May be required to perform other related job duties

Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)

• Theories, principles, practices, and legal authorities relating to civil rights compliance programs and/or investigations

• Civil rights compliance requirements and training techniques

• Training preparation and presentation techniques

• Interview techniques

• Quantitative and qualitative analytical tools

• Applicable business software applications such as Microsoft Outlook, Word, and Excel

Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)

• Performing work in support of equal employment opportunity and civil rights administration

• Preparing comprehensive reports and correspondence

• Implementing compliance programs and/or conducting investigations

• Compiling and analyzing information and data

• Interacting professionally with internal and external stakeholders at various levels

• Analyzing complex situations, identifying problems, and recommending solutions

• Assessing training needs and conducting training programs

• Operating a computer and other standard office equipment

Ability to (defined as a present competence to perform an observable behavior or produce an observable result)

• Understand and interpret applicable laws, rules, regulations, policies, and procedures

• Exercise sound judgment and creativity in reaching conclusions and making recommendations

• Operate effectively with independence

• Follow oral and written instructions

• Represent Metro before the public

• Analyze policies and collective bargaining agreements for relevance to complaint allegations, findings, and resolutions

• Handle highly confidential information

• Effectively communicate verbally and written

• Travel to offsite locations

• Read, write, speak, and understand English

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position.  Additional experience, as outlined below, may be substituted for required education on a year-for-year basis.  A typical combination includes:

Education

• Bachelor's Degree in Business, Public Administration, Communications, Criminology, Sociology, or a related field

Experience

• One year of relevant experience supporting compliance programs and/or conducting investigations for civil rights programs

Certifications/Licenses/Special Requirements

• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions

The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job.  Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.

Working Conditions

• Typical office setting

• Close exposure to computer monitors and video screens

• Local travel

Physical Effort Required

• Sitting at a desk or table

• Operating and communicating through a telephone or other telecommunication device

• Using a computer, keyboard, and mouse (or equivalent means) to perform necessary computer-based functions