To provide training on the documentation of maintenance and repair of revenue and non-revenue service vehicles in a field and classroom setting, including bus and rail status, preventative maintenance program documentation, maintenance records retention, administrative support, and payroll processing.

• Conducts on-site division, classroom, and individualized training on all aspects of a computer-based maintenance and material management system, fleet assignments, road calls, Preventative Maintenance Programs (PMP), and bus and rail statuses

• Provides training on bus and rail availability, records information on maintenance calls, scheduling for equipment inspections and maintenance, and updating of records pertaining to equipment

• Provides instruction on inspection intervals, service calls, fire extinguisher locations, lock and key control, and non-revenue vehicles

• Provides instruction on records maintenance and the maintenance and update of various lists, logs, and departmental records

• Provides training on the update of personnel records, processing payroll changes, reviewing daily payroll reports for completeness and accuracy as well as processing and calculating payroll earnings for employees being terminated from service, and special payroll check requests

• Assists in the implementation of various operations software, firmware, and hardware

• Provides support on a computer-based maintenance and material management system to clerical users via phone, email, and site visits

• Prepares lesson plans, class outlines, schedules, testing, and performance exams

• Develops technical training and testing materials

• Coordinates training needs with operating divisions and department heads

• Attends onsite and offsite vendor training sessions

• Provides safety guidelines on maintenance procedures

• Analyzes vendor training materials for accuracy and system compatibility

• Reports to various work locations to provide training and/or technical support to maintenance personnel

• Keeps abreast with current technology

• Interviews and tests applicants

• Provides orientation to personnel on recordkeeping and administrative support

• Prepares reports and correspondence

• Provides technical expertise to other department personnel

• Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out

May be required to perform other related job duties

Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)

• Theories, principles, and practices of repair and maintenance of engines, parts, system components as well as electronic and electrical diagnostics and repair vehicles

• Equipment preventative maintenance requirements (ex-intervals and cost/benefits analysis)

• Computer-based maintenance and material management systems

• Safe and proper use of tools and other equipment

• Project management techniques

• Theories, principles and practices related to information systems

• Administrative and payroll processing

Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)

• Preparing reports, proposals, presentations and correspondences in a professional manner

• Communicating effectively orally and in writing

• Meeting tight time constraints and frequent deadlines

Ability to (defined as a present competence to perform an observable behavior or produce an observable result)

• Plan, organize and monitor training of skilled personnel in the proper use of Metro’s computer-based maintenance and material management system

• Function as end user technical lead

• Analyze and evaluate system changes to determine feasibility

• Identify and resolve conflicting project and/or end user requirements

• Operate computers and information kiosks

• Understand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements

• Interact professionally with various levels of Metro employees and outside representatives

• Travel to offsite locations

• Read, write, speak, and understand English

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position.  Additional experience, as outlined below, may be substituted for required education on a year-for-year basis.  A typical combination includes:

Education

• Associate’s Degree in a related field or recent equivalent training from a recognized trade school

• Bachelor’s Degree in a related field, vocational training or a teaching credential preferred

Experience

• Two years of relevant experience conducting training in the repair and maintenance of vehicles and equipment and utilizing a computer-based maintenance and material management system to document and update bus and/or rail maintenance

Certifications/Licenses/Special Requirements

• Valid California Class C Driver License

• Vocational Training or Teaching Credential desirable

• Must comply with Metro code of ethics, policies, and procedures

The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job.  Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.

Working Conditions

• Typical office situation

• Close exposure to computer monitors and video screen

• Extensive safety training and/or use of protective devices and personal protective gear

• Local Travel

Physical Effort Required

• Sitting at a desk or table

• Operate a telephone or other telecommunications device and communicate through the medium

• Type and use a keyboard and mouse to perform necessary computer-based functions

• Communicating through speech in the English language required