Under moderate supervision, types, prints, and maintains complex departmental records.

• Operates computer terminal to retrieve, enter, and update records

• Types, prints, files, and maintains memos, reports, letters, and other departmental correspondence using a typewriter and/or personal computer

• Operates a calculator to prepare payroll records and to determine sick time, vacation accruals, and salary step increases

• Processes warranty claims in accordance with contract provisions and catalog standards

• Proofreads daily payroll journals, batch-proof listings, weekly sick and vacation registers, and pay detail reports to correct payroll errors

• Composes routine correspondence in relation to assigned tasks

• Posts vacation, sick leaves, and step increases to personnel records

• Answers inquiries from Metro staff and the public regarding operating procedures and departmental records

• Proofreads correspondence and corrects errors

• Answers telephone and acts as office receptionist

• Opens, date stamps, and distributes mail

• Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out

• May be required to perform other related job duties

Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)

• General office practices and procedures

• Correct English grammar, spelling, and punctuation

• Complex recordkeeping

• Basic payroll practices and procedures

Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)

• Preparing correspondence and reports and maintains complex records

• Proofreading work and identify errors

• Filing materials alphabetically, numerically, and chronologically

Ability to (defined as a present competence to perform an observable behavior or produce an observable result)

• Type 40 net words per minute

• Operate a calculator

• Operate specified word processing equipment and/or personal computer and computer terminal

• Deal tactfully and effectively with the public and other Metro staff

• Follow oral and written instructions

• Interact professionally with various levels of Metro employees and outside representatives

• Communicate effectively with others

• Read, write, speak, and understand English

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position.  Additional experience, as outlined below, may be substituted for required education on a year-for-year basis.  A typical combination includes:

Education

• None Required

Experience

• One  year of relevant experience performing responsible public contact and clerical duties

Certifications/Licenses/Special Requirements

• None Required

The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job.  Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.

Working Conditions

• Typical office situation
• Close exposure to computer monitors and video screen

Physical Effort Required

• Sitting at a desk or table

• Operate a telephone or other telecommunications device and communicate through the medium

• Type and use a keyboard and mouse to perform necessary computer-based functions

• Communicating through speech in the English language required