Under moderate supervision, monitors security related technology and behavioral analytics to detect threats, customer code of conduct violations, and criminal activity.

• Utilizes technology and behavioral analytics to detect threats, customer code violations, and criminal activity

• Monitors radio communications to determine the need for security assistance and/or intervention from available resources

• Receives reports of crime, suspicious activities, citizens’ complaints, and general inquiries

• Assigns, coordinates, and dispatches field units in response to requests for service and/or observed activity

• Advises responding units of potential problem areas and monitors field unit activities

• Enters and compiles data relating to calls into the Metro’s Computer-aided dispatch (CAD) system and prepares reports

• Coordinates with law enforcement personnel, other security personnel, and Metro staff

• Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out

May be required to perform other related job duties

Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)

Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)

• Operating personal computers and general office equipment

• Communicating effectively with others

• Interacting tactfully and effectively with the public and other departmental staff

• Exercising good judgment and making instant decisions in a timely manner

Ability to (defined as a present competence to perform an observable behavior or produce an observable result)

• Interface with individuals who may be hostile, irrational, emotionally distraught, or mentally ill

• Differentiates between routine, priority, and high priority messages and initiates responses or advises supervisory personnel

• Work with partners, teams, and independently

• Understand and follow oral and written instructions and procedures

• Conduct surveillance to detect threats

• Accurately and clearly report facts and details regarding observations

• Type 35 words per minute

• Read, write, speak, and understand English

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position.  Additional experience, as outlined below, may be substituted for required education on a year-for-year basis.  A typical combination includes:

Education

• High School diploma, General Equivalency Diploma (GED), or California High School Equivalency Exam Certificate

Experience    

• Two years of relevant experience performing security or law enforcement-related services and support

Certifications/Licenses/Special Requirements

• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions

• Must be able to obtain Peace Officer Standards & Training (POST) Dispatcher Training Certification within 12 months of hire

• Ability to read, write, speak, and understand Spanish preferred

The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job.  Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.

Working Conditions

• Typical office situation

• Close exposure to computer monitors and video screen

• High noise environment

• Exposure to physical and verbal abuse by clients/customers and/or general public

• Extensive safety training and/or use of protective devices and personal protective gear

• Work irregular hours, split shifts, weekends, holidays, or 24-hour-a-day on-call assignments

• Work after designated regular hours in case of special assignments or emergencies

Physical Effort Required

• Sitting at a desk or table

• Operate a telephone or other telecommunications device and communicate through the medium

• Type and use a keyboard and mouse to perform necessary computer-based functions

• Standing

• Walking

• Bending or twisting at the neck, waist and/or knees

• Intermittently sitting, standing, stooping

• Reaching by extending hand(s) and/or arm(s) in any direction

• Communicating through speech in the English language required

• Good distance vision and/or depth perception to judge distances

• Color recognition (e.g., distinguishing wires, resistors, containers, light signals, etc.)