To provide executive leadership, oversight, policy, and strategic direction for all of Metro’s Information Technology Services (ITS) functions of the enterprise and ensure alignment with Metro’s overall business strategy.

• Leads and directs the overall Metro technology strategy development, bringing a current knowledge and future vision of leveraging information technology.

• Sets the mission and vision of ITS to foster a business and customer-oriented culture and mindset.

• Drives the development of Metro’s technology policies and standards, governance processes, and performance metrics to ensure ITS delivers value to Metro.

• Develops an IT workforce with the appropriate mix of business knowledge, technical skills, and competencies that balance the needs between growing the agility required to achieve digital business objectives and ensuring the core IT functions are reliable, stable and efficient.

• Serves as a trusted advisor and builds and maintains relationships with other executives and business unit leaders to develop a clear understanding of business needs; ensures cost-effective and innovative delivery of IT services to meet those needs.

• Collaborates with executive leadership and business partners to define and execute the digital business strategy while sharing best practices and identifying opportunities for shared services.

• Forecasts Metro's information systems needs concerning hardware, software, and human resources staffing.

• Oversees administration of all departmental functions, including information systems development and support, infrastructure engineering and operations, technical support, records management, research, information security, and disaster recovery.

• Oversees preparation and administration of the departmental budget.

• Oversees the work of contractors and consultants in the study, design, development, implementation, and maintenance of the information systems and related projects.

• Oversees the development and implementation of Metro’s IT strategic plans.

• Represents Metro before outside agencies, organizations, and interdepartmental task forces and committees.

• Prepares written and oral reports to Metro management and the Board of Directors.

• Provides leadership, coaching and direction to the ITS leadership team and staff.

• Communicates Metro’s safety vision and goals; oversees the implementation of agency and departmental safety rules, policies, and procedures; and maintains accountability for safety performance of all subordinate employees.

• Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out.

May be required to perform other related job duties

Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)

• Thorough experience developing enterprise IT strategies and roadmaps, working with cross-functional teams in a large organization.

• Knowledge and ability to communicate effectively with top executives in government and industry regarding IT related subjects.

• Experience using data and business analytics to understand business performance and support decision making.

• Experience in using technology to increase organizational efficacy and performance, and managing IT projects that align technology initiatives with business goals and evolving business needs.

• Experience with re-engineering of business processes, managing change and developing process improvements for complex systems.

• Knowledge and experience in using strategic planning processes.

• Theories, principles, applications, and practices of information technology systems, including advanced technology, systems, integration, state-of-the-art hardware, software systems and emerging technologies.

• Applicable local, state, and federal laws, rules and regulations governing information systems within a public agency environment, such as PCI-DSS (Payment Card Industry Data Security Standard), HIPPA (Health Insurance Portability and Accountability Act), and PII (Personally Identifiable Information)

• Cyber security best practices

• Project Management Lifecycle (PMLC)

• Systems Development Lifecycle (SDLC)

• Budget, procurement, and contract procedures and administration for public agencies

• Long-range information systems strategic planning methodology and techniques

• Organizational behavior and modern management theory

Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things):

• Planning, organizing, and directing the work of information systems functions

• Analyzing situations, identifying problems, implementing solutions, and evaluating outcomes

• Overseeing and managing large-scale projects serving a diverse group of stakeholders across all business units within Metro

• Determining strategies to achieve goals

• Utilizing computers and technology for decision making

• Communicating effectively orally and in writing

• Effective business writing and preparing executive reports

• Conflict resolution

Ability to (defined as a present competence to perform an observable behavior or produce an observable result)

• Plan, organize, and direct the work of information systems functions.

• Oversee and manage large-scale projects serving a diverse group of stakeholders across all business units within Metro.

• Respond with agility to changing business priorities.

• Influence and negotiate.

• Understand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements.

• Prepare comprehensive reports and correspondence.

• Interact professionally with various levels of Metro employees, the Board of Directors, and outside representatives.

• Think strategically and innovatively.

• Exercising sound judgment and creativity in making decisions and in stressful situations

• Plan financial and staffing needs.

• Supervise subordinate staff.

• Read, write, speak, and understand English.

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position.  Additional experience, as outlined below, may be substituted for required education on a year-for-year basis.  A typical combination includes:

Education

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or other related field; Master's degree in related field is desirable.

Experience

• Five years of relevant executive management-level experience delivering technology services and/or modern technology platforms role in large-scale infrastructure, customer-centric operations, or public service-related industries

Certifications/Licenses/Special Requirements

• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carryout job-related essential functions

The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job.  Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.

Working Conditions

• Typical office situation

• Close exposure to computer monitors and video screen

Physical Effort Required

• Sitting at a desk or table

• Operate a telephone or other telecommunications device and communicate through the medium

• Type and use a keyboard and mouse to perform necessary computer-based functions

• Communicating through speech in the English language required